Frequently asked questions

Willit is a local food platform and a network of intelligent pickup points. A producer lists products online and brings them to a cold zone at a pickup point, and the customer collects the purchase with a code at any time. The same platform runs willit.fi and lahikalaa.fi in production.

The first pickup points open in the Oulu region. The container-based point is movable and replicable, so the network grows one point at a time wherever producers and buyers are. The platform is not tied to one region.

The first point is being built and some devices are still in commissioning. We do not promise dates in advance; we tell you the pilot status directly. Get in touch for the current situation.

You order the products online and get a pickup code. The door opens with the code, and your products wait in the right cold zone. Every opening is logged, so the point runs without staff.

No. The door also opens with a door button, without a phone. This lowers the barrier especially for older customers.

Yes. The same point serves a pre-order collection, a producer's restocking visit, and a walk-up purchase.

The point is open 24/7. You collect when it suits you, including evenings, weekends, and holidays.

The point has adjustable cold zones: -18 °C for frozen goods, 0-2 °C for the most sensitive fresh products, and 0-6 °C for other chilled products. Temperature is monitored continuously with BLE sensors, and a deviation raises an alert immediately, not the next day.

Every product carries the record of who made it, where, and when. The label identifier ties the product to its origin, its temperature history, and the pickup confirmation.

Yes. Temperature monitoring and food-safety records are documented automatically per the EU food hygiene regulation (EC) 852/2004. The producer's records are created as a by-product of selling, not as separate paperwork.

Small producers, fishers, hunters, and gatherers of wild produce. You need a hygiene passport, packaged products, and food-safety records, which the platform helps document. Selling game requires veterinary inspection.

We do not publish a price list on this site, because pricing is agreed case by case during the pilot phase. Registration is free. Get in touch and we will tell you directly what your case would cost.

Register as a producer at willit.fi, list your products, and bring them to the nearest pickup point. You get an onboarding as part of the rollout.

The Willit network is local and decentralized: the region's producers, buyers, payments, and cold chain are already in the same system in everyday life. When the long chain breaks, the local chain continues, because nothing new has to be built at the moment of disruption.

No. Willit is a parallel local chain that reduces dependency on a single route. It complements grocery retail and the national security-of-supply system rather than competing with them.

A point needs electricity for its cold appliances like any cold room. The network's strength in a disruption is the short and decentralized chain, not any single point being immune to outages. Temperature monitoring shows immediately if the cold chain is at risk.